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Terms, Conditions and Policies

1.0 Overview

This website is operated by Love, Emma and offers this website, including information, tools and services available from this site to you upon your acceptance of all the terms, conditions and policies stated below.

By visiting our site and purchasing from us, you engage in our service and agree to be bound by the following terms and policies referenced below. Please read the terms below carefully before accessing our using our website. If you do not agree to all the terms and conditions of, then you may not access the website or use our service.

Our store is hosted by Shopify Inc which provide us with an online eCommerce platform from which we use to sell our products and service you.The material on this site is provided for general information only, and should not be relied upon or used as the sole basis for making decisions without consulting more accurate and complete sources of information. Whilst any reliance on the material on this site is at your own risk, we welcome all questions and enquiries prior to purchase.

Products are exclusively available online through the website and shipped to the buyer. Products cannot be picked up in person. The products have limited quantities and are subject to return or exchange policies which are listed below. We do not warrant the quality of any products, services and information to meet your expectation. We rely on third parties to work together such as payment processing and shipping, which can be out of our control.  We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

2.0 Privacy Policy

Love, Emma regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Love, Emma users, and confirms to internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Tamra by email at

By subscribing to Love, Emma you consent to the collection, use and disclosure of your personal information. If we do not collect your personal information, we may be unable to deal with your request or provide you the service we love so much.  

2.1 Collection of Information

In order to use the Love, Emma website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Love, Emma is collected via correspondence from you. This may be via the telephone, email, mail, or directly through our website. As a condition of use, you must agree to provide current, complete and accurate purchase and account information for all purchases made at our store so that we can complete your transactions and contact you as needed. 

2.2 Use of Collection Information

Any details collected from Love, Emma customers is required in order to provide you with our products and service, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

2.3 Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at

2.4 Orders

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide information (such as name, email and postal address) and financial information (such as credit card number and expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

2.5 Communication

Love, Emma uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not receive such correspondence, they can request to be removed from any mailing lists by email us at

2.6 Third Parties

Love, Emma may at its discretion use third parties to provide essential services on our site or for our businesses processes. We may share your details as necessary for the third party to provide that service. 

These third parties are prohibited from using your personally identifiable information for any other purpose. Love, Emma does not share any information with third parties for any unrelated uses. As a result, secured and encrypted data may be sent offshore for processing to servers or data centres located overseas.

2.7 Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and or comply with a judicial proceeding, court order, or legal process served on our website. 

2.8 Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement so that you are aware what information we collect and how we use it and under what circumstances. We reserve the right to modify this privacy statement at any time, so please review it frequently.

3.0 Security Policy

Love, Emma uses the PayPal and eWay payment gateway for its online credit card transactions. Payment and eWay processes online credit card transactions via the internet. All online credit card transactions performed on this site using the PayPal and eWay gateway are secured payments. Please note eWay terms:

  • Payments are fully automated with an immediate response
  • Credit card numbers cannot be viewed by an outside party
  • Transactions are performed under security authentication (SSL)
  • Transaction data is encrpted within eWay’s data centre
  • eWay transfers monies from your credit card to the merchant account held by Love, Emma

Your purchase data adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard and American Express. This ensures the secure handling of credit card information.

4.0 Delivery Policy

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We normally confirm receipt of your order within a short time of ordering. We will attempt to send your goods usually within 1 working day. However if goods are unavailable, delivery will take a little longer. If you wish to query a delivery please contact us at

5.0 Refund Policy

We are happy to assist with any enquiries you have before you make a purchase. However please choose carefully as we do not offer refunds and returns. We value our customers and take pride on our products. If you experience any issue with our product or service, please contact us as soon as possible. We ship Australia-wide by couriers and Australia Post.  Delivery time and cost is dependant on the method chosen and the delivery address.

Our delivery partners take every precaution to deliver your gift with care and in a timely fashion. However, in the event that the goods have been damaged during the delivery process, please contact us within 48 hours of delivery, by phone (0404 291 673) or by emailing us at

6.0 Shipping Policy

We are not liable for any loss or damage resulting from shipping. Late delivery does not entitle you to cancel your order. All items are sent with tracking and insurance for your peace of mind.

You have the option to choose a different delivery address than your billing address. For example, you may want to use your work address for delivery if your employer’s workplace policies allow this.

If you do not answer when the courier attempts to deliver your order, the courier will generally leave a card.  You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.

Above all, we are happy to help in any way, so please do not hesitate to contact us by phone (0404 291 673) or by emailing us at